Thursday, July 11, 2013

Dear Spotify, apparently you both suck and blow!

Dear Spotify,

The recent loss of the Atoms for Peace album AMOK from your service has lead me to re-examine my relationship with your Premium product. I had not, until the loss, realized that downloaded music would not remain on my machine regardless of your relationship with the record companies, etc. I reasoned that $9.99 a month equaled out to about the same amount of money I spent yearly buying new music. Now, however, I realize that I don't actually "own" anything I have downloaded from your service. As well, I have discovered that downloaded music can suddenly vanish from my machine. All this means that I must still purchase music from another source such as Amazon.

I recognize that I most likely missed all this important information when I contracted MEGO while scanning the thousands of words in your service contract. Alas, this error does not comfort me in any way.

And so, in conclusion, it appears that I may very well be ending my relationship with Premium Spotify. I am very sorry we couldn't work out our differences. But it appears it was just meant to be this way.

Sincerely,
Me

Addendum: Wow, they have really nice support staff! Even though they could not fix my issue, the were pretty sympathetic and gave me a one month credit; which in allowed me to buy the album. Well, that worked out. And again, nice people. There really is something to be said for nice people.


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